One of the worst experiences you can have with your website is to end up with a bad hosting provider where servers seem to drop offline for no apparent reason, or you have convoluted configuration options in the hosting control panel which complicates application installation, or you are left with poor technical support which takes forever to resolve your issues. These experiences don’t just happen with new or small hosters. Sometimes even great hosting companies can falter and provide substandard service. Hopefully they recover in time to satisfy the customer, but there are times where even the best follow up after a bad customer service experience is not enough and the customer feels like they need to find a new host.
Unfortunately for those less technically savvy, a poor hosting experience can often result in the customer abandoning their DotNetNuke installation when it fact it is not an issue with DotNetNuke. Like any industry, the hosting community is filled with many great vendors who offer great customer service and exceptional value. Unfortunately, it is also filled with some vendors who don’t spend as much time understanding their customers needs or the applications that their customer wants to run and therefore end up providing sub-standard service.
If you ever find yourself looking for another hosting provider, there is a company in the DotNetNuke community who is looking to make it easy for you to migrate to their service. Applied Innovations recently launched their Easy DNN Site Migration tool just for customers who were looking to move. Nobody likes the hassle of trying to figure out how to move their DotNetNuke website. They also don’t like spending a day or two going through the back and forth with customer support at some new company to get a site migrated and back up and running.
Most customers just want the problem solved quickly and easily with the least amount of hassle. They already lost time and money with their previous hosting provider and they don’t want to lose more of both just getting their site setup on the new host. In just 6 simple steps, AppliedI makes it easy for anyone to move their existing DotNetNuke site to an AppliedI account. This to me is indicative of the great customer service that I know Jess Coburn and his staff try to provide to every one of their customers. What is even better is that they currently have a promotion where the first 3 months of hosting are free*.
If you find yourself in need of a new hoster, I suggest you take a few minutes check out the recent blog post by Jess Coburn which walks you through the migration service. To me this is an example of a DotNetNuke hosting provider who cares about providing great customer service and that alone makes it worthy of being in the spotlight.
* Note: This is currently a promotional offer and it is not clear how long AppliedI will continue to offer this great deal.
This article is cross-posted from my personal blog.