What is Costing US Companies $83 Billion Per Year?

What is Costing US Companies $83 Billion Per Year?

Mary Cauwels shares insights on how Customer Care communities can help organizations who want to take customer retention seriously.

Your One Stop Shop to Selecting an Online Community Platform

Your One Stop Shop to Selecting an Online Community Platform

In the market for an online community platform? Have a look through a number of resources that assist in your evaluation.

5 Ways Customer Communities Address the Needs of Customer Support Managers

5 Ways Customer Communities Address the Needs of Customer Support Managers

In considering the benefits of an online customer community, look no further than customer support managers: they'll tell you about their many benefits.

Let's Introduce Marketing in Elementary School

Let

Dennis Shiao makes the case for introducing students to the concepts of Marketing: while they're in elementary school.

A Lesson in Community Management from the Delicatessen

A Lesson in Community Management from the Delicatessen

Dennis Shiao describes a near-conflict at a delicatessen and draws parallels to the necessary traits of effective online community managers.

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