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DNN Support Packages

Standard Gold Platinum
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Standard

Gold

Platinum



Customer Support

Phone Support During Business Hours

Product Support Ticketing (# of tickets per year)

10

40

Unlimited

Support Availability (Hours x Days/Week)

8x6

12x6

24x7 for Sev1 & L1

Response Times Goals for Critical Issues

24 hours

12 hours

4 hours

Case Priority Weighting for Non-Critical Issues

1x

2x

4x

DNN Versions Supported

9+

8+

7+

Product Development

Access to Patch and Update Client Product Releases

Feature Request Priority Weighting

1x

2x

4x

Customer Experience

Participation in Customer Success Program

Dedicated Customer Success Manager

Quarterly Virtual User Group Conferences

Dedicated Executive Sponsor

Platinum Experience Manager Reviews

Product Experience

Consulting Hours

10/year

20/year

Site Migration Services

Version Upgrade Service

Module Development

Training & Onboard Assistance

Discount for Additional Professional Service Hours

15%

25%

Prime

Access to PRIME Program

PRIME Kickstart Implementation Service

Annual

Number of PRIME Solutions for FREE

1

3

Unlimited

Option to Purchase Additional Functionality and Support

About DNN Support Packages

DNN Support Packages are available for both DNN Platform and Evoq customers to help keep your site running smoothly. If something goes wrong, DNN qualified experts will solve it and make sure your website continues to work. By bringing our team on board with one of our DNN Support Packages you will gain greater peace of mind on maintenance necessary to keep your site up and running. We can maintain your DNN site and make sure it is updated and secure with a direct support line and ongoing customer success initiatives.

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What is Liquid Content?
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What is Liquid Content?
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