DNN Support Packages

Standard

$150/month/instance

Gold

$300/month/instance

Platinum

$799/month/instance

Buy
Now
Buy
Now
Buy
Now
Standard
Gold
Platinum


Customer Success

Participation in Customer Success Program

Quarterly Virtual User Group Conferences

Product Development

Access to Patch and Update Client Product Releases

Feature Request Priority Weighting

1x

2x

4x

Customer Support

Phone Support During Business Hours

Support Chat Capability During Business Hours

Web-Based Reactive Ticketing + Phone (Per Month)

5+1

10+5

Unlimited

Case Priority Weighting for Non-Critical Issues

1x

2x

4x

Support Availability: M-F, 6AM-6PM PT

Support Availability: 24x7 for sev1

DNN Versions Supported

9+

8+

7+

Platinum Experience Manager Reviews

Product Experience

Site Health Check

Annual

Quarterly

Site Migration Service (40 hours/year)

Version Upgrade Service (40 hours/year)

Module Development (40 hours/year)

About DNN Support Packages

DNN Support Packages are available for both DNN Platform and Evoq customers to help keep your site running smoothly. If something goes wrong, DNN qualified experts will solve it and make sure your website continues to work. By bringing our team on board with one of our DNN Support Packages you will gain greater peace of mind on maintenance necessary to keep your site up and running. We can maintain your DNN site and make sure it is updated and secure with a direct support line and ongoing customer success initiatives.


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