Evoq features that maximize customer participation and product insights.
Solicit customer input using a range of ideation techniques: opportunity statements, customer wish lists, brainstorming exercises, and more. Let customers vote on their favorite ideas.
Create discussion forums on specific products, markets, and other interests, so customers can participate in highly relevant conversations—and you can gain targeted product insights.
Give staff, customers, and other visitors an easy way to tap into the expertise of the community for timely, relevant answers. Harness the lessons from these interactions to fix product issues and improve user experience.
Monitor customer activity trends and get actionable intelligence on popular topics and ideas, as well as common complaints or issues.
Boost customer engagement in product innovation by awarding points and privileges for submitting ideas, participating in focus groups, or testing new products.
Intuitive moderation controls let you review and approve content, respond to customer ideas, limit feedback timelines, and more.