Evoq has everything you need to build a powerful online support channel.
Ensure high-quality dialogue and participation with moderation controls: review and approve content, discreetly handle inappropriate content, and manage member privileges.
Instantly visualize activity levels and trending topics. Leverage analysis to improve customer support, spot trouble areas, and report results to management.
Reward and cultivate positive helping behavior by awarding reputation points, special privileges, awards, and badges.
Let customers tap into community expertise for fast, relevant answers. Harness the intelligence from these interactions to improve products and the customer support experience.
Enable customers to engage in ongoing, threaded discussions. Organize discussions by product or around common topics like getting started, technical troubleshooting, or best practices.
Maximize the SEO impact of support content, with custom page titles and URLS, and set page re-direct rules to follow SEO best practices.