Powerful features in Evoq to ignite customer engagement.
Give staff, customers, and other visitors an easy way to tap into community expertise for timely, relevant answers. Harness the intelligence from these interactions to fix product issues and improve user experience.
Create discussion forums on specific products, markets, and other interests so customers can participate in highly relevant conversations—and you can gain targeted product insights.
Solicit customer input using a range of ideation techniques, including opportunity statements, customer wish lists, brainstorming exercises, and more. Let customers vote on their favorite ideas.
Give customers a rich forum for interaction, enabling them to vote on potential features, rate ideas submitted by others, subscribe to topics, and bookmark content for future use.
All the tools a community manager needs to cultivate an active online community: sophisticated moderation controls, gaming mechanics, intuitive analytics, task management, and more.
SOCIAL MEDIA INTEGRATION
Make it easy for customers to engage with and share your content on social networks, dramatically expanding your audience of advocates.