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1/10/2008 12:02 PM
 
yohi

Joined: 11/16/2007
Posts: 19

i got version 4.5.5 and created multiple portals and now working on my 5 th portal. now some of the images in my previous portals have disapeared and it shows the red x. this is so so annoying as this happened after 1-2 days of completing a portal. can someone suggest how to solve this please? i am in deep trouble right now.
 
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1/10/2008 1:11 PM
 
Sebastian Leupold


Sebastian Leupold's Avatar

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Sebastian Leupold's Avatar

www.dnnwerk.de
Joined: 3/8/2004
Posts: 46212

which paths is the portal looking for (right click on the red cross to investigate).

Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
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1/10/2008 1:57 PM
 
yohi

Joined: 11/16/2007
Posts: 19

hi sebastian, the path shows is this, http://kwjp.dev.netsyndicate.co.uk:9080/portal/Portals/4/FileID=676.

it should show the image name instead of the FieldID. For some reason after day or a two the path changes. what do you think the reason for this could be? Your guide and advice to solve this is greatly appreciated.
 
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4/5/2008 5:02 AM
 
Oliver Phillips

Joined: 4/20/2005
Posts: 31

I have just noticed the same thing in 4.7.  Timely as I've just put the thing live after what  thought was a fair bit of testing. Any assistance would be appreciated as I now have 4.7 running with live sites.

Its happened across 4 of 5 portals I have created, the target  to the image (or link reference as it is) changes. Never on the parent portal.

Bad link http://ifaportalsdev/LinkClick.aspx?fileticket=Op%2fe6Ir8utY%3d&tabid=220&mid=807

Good link ie. the above reset again http://ifaportalsdev/LinkClick.aspx?link=images%2fportalbanner.jpg&tabid=220&mid=807

Where the fileticket=bit comes from is beyond me?

Logs generate this:-

AssemblyVersion: 04.07.00
PortalID: 4
PortalName: DC&A Independent Financial Advisers
UserID: 1
UserName: ifaportals
ActiveTabID: 218
ActiveTabName: Home
RawURL: /LinkClick.aspx?fileticket=Op%2fe6Ir8utY%3d&tabid=218&mid=807
AbsoluteURL: /LinkClick.aspx
AbsoluteURLReferrer: http://ifaportalsdev/dcaifa/Home/tabid/218/Default.aspx
UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506)
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: adc35e70-9c3c-4d9f-b7d1-fa6eb83529fd
InnerException: Unhandled Error:
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: DotNetNuke.Common.Utilities.FileSystemUtils.DownloadFile
StackTrace:
Message: System.Exception: Unhandled Error: ---> System.NullReferenceException: Object reference not set to an instance of an object.at DotNetNuke.Common.Utilities.FileSystemUtils.DownloadFile(Int32 PortalId, Int32 FileId, Boolean ClientCache, Boolean ForceDownload)at DotNetNuke.Services.FileSystem.FileServerHandler.ProcessRequest(HttpContext context)at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)--- End of inner exception stack trace ---
Source:
Server Name: EANTICSVAIO

 

 
 
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4/5/2008 6:02 AM
 
Oliver Phillips

Joined: 4/20/2005
Posts: 31

Just to add to this - the basic troubleshooting I've done in the database shows the FileID referenced in the Media table does not exist as a record in the Files table, Before today I've not been in that table so not me deleting them, and the files does still exist on the server. Any help in diagnosing the problem?
 
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