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HomeHomeDNN Open Source...DNN Open Source...Module ForumsModule ForumsFeedbackFeedbackFeedback module not sending emails to Send To reliablyFeedback module not sending emails to Send To reliably
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5/13/2010 3:09 PM
 
I am using Feedback module 4.4.3 on DNN 05.01.04 (3) With Godaddy shared hosting.

I have the SMTP settings worked out, I can send the test email and can send Newsletters via Bulk Mail.

I am using the feedback module as a Contact Us form.

When I submit feedback I can confirm receipt of the emails from the submitter address, however the intended recipient or "Send To" email address does not necessarily receive them.  At first It seemed sporadic.  So I did additional testing, so far I have attributed this to online email services like gmail, AOL etc...  when I use a non-online email address example @mylargecompany.com or madeupdomain.com it works just fine.  If I use @gmail.com or @aol.com it does not work.

The domain email is hosted with google apps.
The emails are not going to the Spam box either

Any thoughts on this?

I wonder if changing the sent from address would help but have not tried it yet.

Here is the log I made to track this testing
Sender Email Sender Text Subject Send To Send Copy Checked Client Received Sender Received
xxxxxxx@myDomain1.com Michael Test1 xxxxxxx@myClient.com Y Y Y
xxxxxxx@myDomain2.com Michael Test2 xxxxxxx@myClient.com Y Y Y
xxxxxxx@myDomain3.com Michael Test3 xxxxxxx@myClient.com Y Y Y
xxxxxxx@myDomain4.com Michael Test4 xxxxxxx@myClient.com Y Y Y
xxxxxxx@gmail.com Michael Test5 xxxxxxx@myClient.com Y N Y
xxxxxxx2@gmail.com Michael Test6 xxxxxxx@myClient.com Y N Y
junk1a2b3c@yahoo.com Michael Test7 xxxxxxx@myClient.com Y N
junk1a2b3c@aol.com Michael Test8 xxxxxxx@myClient.com Y N
xxxxxxx@myDomain5.com Michael Test9 xxxxxxx@myClient.com Y Y Y
 
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5/24/2010 10:12 AM
 
I am having the reverse issue. The "Send To" gets the email but the Copy to the submitter does not. Has anyone solved this? Thanks, D_atl
 
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