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    How Online Support Communities Lead to Customer Experience Excellence

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    Presenter(s): Dennis Shiao, DNN and featuring Kate Leggett, Forrester
    Skill Level: All
    Target Audience: All

    Watch this DNN webinar with Forrester Principal Analyst Kate Leggett, to hear insights on the value of online support communities. A leading expert on customer service strategies, Kate will cover:

    • The evolution of consumer technology and its impact on the changing nature of customer service
    • How online support communities can meet the needs of high customer demands
    • Best practices for implementing an effective and thriving online support community
    • How online support communities can drive Return On Investment (ROI)

    By implementing a successful customer support community, brands create happy and loyal customers, while leading the way to customer experience excellence.

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    What is Liquid Content?
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