The new user management page work flow is terrible.  The web site I administer has  35,000+ accounts.  I was checking each new user for correct information and removing duplicate accounts.  The new user management pages make this almost impossible.  The problems I have found so far include:

1: Too many operations require switching from mouse to keyboard and back.

2: Firefox center mouse click to paste a search over a currently selected one does not work.  The user has to use ctrl-V with return to update the search field.

3: Th user is required to start typing a role, then select from the list with a mouse click, click Add add a user role.  The previous method used a drop down and was just 3 mouse clicks, NO keyboard switching.

4: The search wild cards instead of exact matching.

5: The search output is sorted by date which makes it impossible to see if the user asking for a duplicate account.

6: Search wild cards across all fields not just the field of interest, therefore I cannot find the user I am looking for because their username is also in last name and other non related fields for many other users.

 

 

Dear Michael,

Thank you for getting back.

1 & 3, I have 10 roles for the website which is targeted at customer support. I agree with you response for a large number of roles, but even when you get a hit the user is required to click to select the entry. A better use case is how MS Excel handles finding a formula. When you start to type a list comes up and you can then up or down arrow to the proper entry and press tab to select that value. No mouse clicks involved. For a limited number of roles the click to drop down is better.

2. Is a hold over from Linux environments and I have found it saves time in many use cases.

4, and 6, these should be user selectable or at least provide a syntax that allows more selectivity. I have many users with 2 letter names and the wildcard search makes it very difficult to find their profile. Like any search , the user needs a way to refine the results when too much information is returned.

5. When the current search returns a list of profiles it appears to be sorted from most recent profile access to oldest profile access. This along with the information presented makes vetting new profiles against existing profiles difficult. We try to prevent users from having duplicate accounts, therefore being able to identify new profiles verses old profiles is very useful. Allowing configuration of the information returned, including sort order and fields displayed would simplify the task.

Regards,

Mike