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HomeHomeUsing DNN Platf...Using DNN Platf...Performance and...Performance and...Random error that is causing trouble to our usersRandom error that is causing trouble to our users
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9/28/2018 12:31 PM
 

Hi everybody,

 

We are experiencing random errors on some of our sites (all discrete sites running DNN 9.1.1). These sites suddenly start throwing errors to our clients' users and logging just a vague exception. This goes on for hours and then suddenly stops. 

 

When checking the event logs, we see these clusters of General Exceptions and Page Load Exceptions with no stack trace and only the following LogProperties text:

<LogProperties>

  <LogProperty>

    <PropertyName>AbsoluteURL</PropertyName>

    <PropertyValue>/API/InternalServices/NotificationsService/GetToasts</PropertyValue>

  </LogProperty>

  <LogProperty>

    <PropertyName>DefaultDataProvider</PropertyName>

    <PropertyValue>DotNetNuke.Data.SqlDataProvider, DotNetNuke</PropertyValue>

  </LogProperty>

  <LogProperty>

    <PropertyName>ExceptionGUID</PropertyName>

    <PropertyValue>0fccec5c-0f60-4c36-baac-eb24deafbcf8</PropertyValue>

  </LogProperty>

</LogProperties>

 

The AbsoluteURL Value changes randomly to Default.aspx, the GetToast API service or some other random page inside the site.

Due to the vagueness of the error I haven't been able to find what might be causing this, there is also a time component (this happens for some time and then stops, and it might not happen for several days, but then starts again). 

Is this a known error with this version of DNN? Might it be tied to hardware errors (like out of memory or IO errors)? 

 

Any help is appreciated. 

Manuel

 

 

 
New Post
10/5/2018 3:22 PM
 
The actual stack traces are, I think, in another table.

You might find some helpful information in /portals/_default/logs and look in the most recent .resources file.



Joe Craig
Patapsco Research Group, Ellicott City, MD
DotNetNuke Development and Services (http://patapscorg.com)
 
New Post
10/9/2018 7:01 PM
 
I suspect issues with the database, maybe caused to EventLog table getting too big or sth like this.
How big is your database file?

Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
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