I am not an employee of DNN Corp., nor do I get any money from them (or you or your customers). I am a member of the community, and not anything more. So everything I write here is my personal opinion, and not a statement from DNN Corp. of any kind. And there is not any income for me or my team - which is not the DNN Corp. - from you, your customers, DNN Corp. or anybody else except my own customers. And I don't "make" DNN, neither for Evoq nor for anything else.
Therefore I am not telling you that you should better buy Evoq, or that I am trying to sell you Evoq. What I said was: If you need professional support, you should consider Evoq, or any other service where you have defined SLAs. With 500 customers, you should re-think your business model when the only support channel you use is a community forum. You don't have any guarantee for an answer in a specified time when you ask a question here. Sometimes, answers come fast, sometimes they need a bit longer, and sometimes there will not be any answer. That's how it works.
Well - there might be other CMSs where the community is more active at the moment than at DNN. But do you really think that changing the system is the better idea? Is throwing away your knowledge about DNN the better way? All these projects have their ups and downs, and when the system you will choose has its down in two or three years, what then? Changing again to another one? Or would it be the better option to involve in the community with creative ideas, on a constructive basis and therefore donating something back to a system that brings you an income?
If it is your opinion that the team (whoever that is, I guess you mean DNN Corp.) is responsible for answering your questions here, you are wrong. Everybody is trying to give answers in the best way - if he or she has some. But nobody is obliged to do that, nobody has the time to sit in front of his computer and wait for questions, do some resarch and give an answer. If I have time, I am doing that, but I am not obliged to do that and nobody has the right to complain about not getting an answer or not getting it within a short time.
We have had this discussion (and complains) about the relationship between the DNN Corp. and the community for years. Things have changed in the last years, and I am full of hope and expectations that DNN will be on the upswing again in the next years. Watch Andy Tryba's key speech at DNN-Connect this year in Limerick.