The ISP for one of the sites that I mismanage moved the site new a new server and I have discovered that the change password and register operations both fail. I am not certain these are related to the server move as I didn’t know these were broken until recently as I don’t use these on any regular or even irregular basis.
When a victim registers there is a very long delay and then a message at the top of the form stating “A user is already using that email address …” There is, in fact, no such conflict in my tests. There is a “New User” event logged in the event log and the user is listed as a current user in the users list but the user cannot log in.
The change password issue is similar in that after a new, valid and complex password is entered there is a long delay and a message appears stating “Your new password was not accepted for security reasons.”
The so-called support creatures from the ISP see DNN as a user written application and will not do anything but complain about it. A possible clue is that the application pool for the site is stopping with some frequency, often once or twice a day.
The site is running DNN 07.04.01 (280) under .NET Framework 4.0
Any suggestions about what may be the problem and how to correct it?
Thanks, as always!