Edit User throwing Object reference error. Clean DNN 9.1

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Edit User throwing Object reference error. Clean DNN 9.1

7/27/2017 5:05 PM

aldeng

Joined: 12/2/2008

Posts: 118

Edit User throwing Object reference error. Clean DNN 9.1

When I edit a user or create on from admin, I get the following screenshot. There is nothing in the admin log.

How do I fix this?

http://retreatsuite.blob.core.windows.net/insightla/Images/Capture.PNG?sr=b&si=CloudStorageFileManagerPolicy&sig=3kSoF%2FzPKqxjfQttyC4%2FkLzawPuP4DRn9qGpiP%2FThnQ%3D&timestamp=1501175076246

7/27/2017 6:56 PM

Sebastian Leupold

www.dnnwerk.de
Joined: 3/8/2004

Posts: 46212

Re: Edit User throwing Object reference error. Clean DNN 9.1

there should be an error logged in DNN event log (or latest file in /portals/_default/logs)

Cheers from Germany,
Sebastian Leupold

Speed up your DNN Websites with TurboDNN

7/27/2017 7:21 PM

aldeng

Joined: 12/2/2008

Posts: 118

Re: Edit User throwing Object reference error. Clean DNN 9.1

There is no error in the log. However, I have just noticed there are no subdirectories for my users in the Users directory of the portal.

Is this to be expected?

7/27/2017 11:35 PM

Sebastian Leupold

www.dnnwerk.de
Joined: 3/8/2004

Posts: 46212

Re: Edit User throwing Object reference error. Clean DNN 9.1

each user should have a personal folder, deep inside /users/... subtree.
Please check permission. Folder is created as soon as the user logs in for the first time.

Cheers from Germany,
Sebastian Leupold

Speed up your DNN Websites with TurboDNN

7/27/2017 11:36 PM

aldeng

Joined: 12/2/2008

Posts: 118

Re: Edit User throwing Object reference error. Clean DNN 9.1

I discovered the problem.

The issue was the default folder provider specified in the web.config was set to a provider that wasn't installed. The default provider set in the asset manager properties was set correctly, but evidently when you create and edit users, it uses the default provider from the web.config

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Edit User throwing Object reference error. Clean DNN 9.1

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