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Participation in Customer Success Program
|
|
|
|
|
Quarterly Virtual User Group Conferences
|
|
|
|
|
Access to Patch and Update Client Product Releases
|
|
|
|
|
Feature Request Priority Weighting
|
1x
|
2x
|
4x
|
|
Phone Support During Business Hours
|
|
|
|
|
Support Chat Capability During Business Hours
|
|
|
|
|
Web-Based Reactive Ticketing + Phone (Per Month)
|
5+1
|
10+5
|
Unlimited
|
|
Case Priority Weighting for Non-Critical Issues
|
1x
|
2x
|
4x
|
|
Support Availability: M-F, 6AM-6PM PT
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|
|
|
|
Support Availability: 24x7 for sev1
|
|
|
|
|
Platinum Experience Manager Reviews
|
|
|
|
|
Supported Version
|
9+
|
8+
|
7+
|
|
Site Health Check
|
|
Annual
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Quarterly
|
|
40 Hours/Year of Migration/Upgrade Services*
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|
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About DNN Support Packages
DNN Support Packages are available for both DNN Platform and Evoq customers to help keep your site running smoothly. If something goes wrong, DNN qualified experts will solve it and make sure your website continues to work. By bringing our team on board with one of our DNN Support Packages you will gain greater peace of mind on maintenance necessary to keep your site up and running. We can maintain your DNN site and make sure it is updated and secure with a direct support line and ongoing customer success initiatives.