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DNN Support Packages

Standard  Gold Platinum
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Sales
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Sales
Contact
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Standard

Gold

Platinum




Customer Support



Phone Support During Business Hours





Product Support Ticketing (# of tickets per year)




10




40




Unlimited



Support Availability (Hours x Days/Week)




8x6




12x6




24x7 for Sev1 & L1



Response Times Goals for Critical Issues




24 hours




12 hours




4 hours



Case Priority Weighting for Non-Critical Issues




1x




2x




4x



DNN Versions Supported




9+




8+




7+



Product Development



Access to Patch and Update Client Product Releases









Feature Request Priority Weighting




1x




2x




4x



Customer Experience



Participation in Customer Success Program









Quarterly Virtual User Group Conferences









Dedicated Executive Sponsor





Platinum Experience Manager Reviews





Product Experience



Consulting Hours




10/year




20/year



Site Migration Services





Version Upgrade Service





Module Development





Training & Onboard Assistance





Discount for Additional Professional Service Hours




15%




25%



Prime



Access to PRIME Program









PRIME Kickstart Implementation Service




Annual



Number of PRIME Solutions for FREE




1




3




Unlimited



Option to Purchase Additional Functionality and Support










About DNN Support Packages


DNN Support Packages are available for both DNN Platform and Evoq customers to help keep your site running smoothly. If something goes wrong, DNN qualified experts will solve it and make sure your website continues to work. By bringing our team on board with one of our DNN Support Packages you will gain greater peace of mind on maintenance necessary to keep your site up and running. We can maintain your DNN site and make sure it is updated and secure with a direct support line and ongoing customer success initiatives.

What is Liquid Content?
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What is Liquid Content?
Find Out
What is Liquid Content?
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