Presenter(s): Mary Cauwels, Sr. Director Product Marketing, DNN
Skill Level: all
Target Audience: all
When it comes to customer success, the immortal words of Jerry Maguire ring true: “help me, help you.” Everybody wins when customers engage with sales prospects, answer one another’s questions, and amplify your brand at scale. Sound impossible? It’s not. Branded online support communities make it a reality – by providing your customers a place to extend the impact of your Marketing, Support and Sales efforts. Join DNN’s Mary Cauwels for case studies on organizations that successfully use customer support communities to increase satisfaction and retention, as well as drive upsell and new revenue.