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City of Denver improves improves customer service while reducing costs, controls content across multiple site editors.

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Like other municipalities across the nation, the City and County of Denver has seen incredible growth in the use of the web for providing information and services to constituents. To streamline the number of sites and pages and improve the look and feel of Denver’s government web presence, an IT team used DNN to redesign the site with a cleaner design, easier navigation, and tools that make it easy for authorized editors to create and post content. It also created a new customer portal that is steering constituents to web-based support and away from costly telephone call center services.
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