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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...IS THERE SOME ONE TO ANSWER DNN QUESTION?IS THERE SOME ONE TO ANSWER DNN QUESTION?
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6/18/2018 6:30 PM
 

I asked several Questions and no body answer me.

Is it meaning that there is no any Support for DNN? 

Is DNN dye?

We should find other CMS and forgetting DNN for ever? Is it end of DNN?

 
New Post
6/19/2018 6:47 AM
 
Armin,

1. Patience
2. Do not post the same stuff in different forums
3. All the people here that are answering questions do this on a voluntary basis - no one gets paid by that, and there is no kind of SLA that guarantees you an answer within a given time period. If you want this, you have to change to Evoq and/or use other (paid) support channels.
4. You cannot expect that if you have a specific problem that anyone has the time to (try to) reproduce it and find a solution just to serve you for free. People here are friendly enough to provide a solution if they experienced and solved the same problem, or have any idea how to solve it.
Therefore:
5. Patience

Happy DNNing!
Michael



Michael Tobisch
DNN★MVP
dnn-Connect.org - The most vibrant community around the DNN-platform
 
New Post
6/20/2018 5:57 AM
 

Dear Mr. Michael

I knew that this is a forum and It's not payed support. I was working for 12 years by DNN and If you check my history you will everyone that Write a question and answer the questions, actually, they are helping grow the DNN family network and this cause to grow DNN and It's important.

Before when I and my other friends ask a question, in same time got a answer and many DNN team persons try to answer immediately to them. but If you see my activities and many other people that ask somethings here, no body answer even one answer!

So, Why they should use DNN, even community version? and this is cause to Dye DNN. you can see other forum activities. they are Super Active and all of that CMS users are happy to use and that CMSs are grow faster and faster than before everyday.

I ask you are you make DNN just for Evoq? and DNN community is not important for you and DNN team? If your answer is "Yes, It is not important..." so, I will tell you DNN will dye very soon. So, ome people Like Me, income more that 500 Clients on DNN and they are DNN user for Free for your Team. Am I get money from your team? NO, never. But they will continue buy your products and I and some people like me are cause to growing DNN.

So, DNN team has responsible to answer a DNN question in forum. with out charge or payed support or buy Evoq!

So, Please answer all questions and put somebody to take time to answer questions here. All of this have fully benefit for you. it is not free actually.

 

Tank you for your response also.

 
New Post
6/20/2018 7:25 AM
 

Armin,

I am not an employee of DNN Corp., nor do I get any money from them (or you or your customers). I am a member of the community, and not anything more. So everything I write here is my personal opinion, and not a statement from DNN Corp. of any kind. And there is not any income for me or my team - which is not the DNN Corp. - from you, your customers, DNN Corp. or anybody else except my own customers. And I don't "make" DNN, neither for Evoq nor for anything else.

Therefore I am not telling you that you should better buy Evoq, or that I am trying to sell you Evoq. What I said was: If you need professional support, you should consider Evoq, or any other service where you have defined SLAs. With 500 customers, you should re-think your business model when the only support channel you use is a community forum. You don't have any guarantee for an answer in a specified time when you ask a question here. Sometimes, answers come fast, sometimes they need a bit longer, and sometimes there will not be any answer. That's how it works.

Well - there might be other CMSs where the community is more active at the moment than at DNN. But do you really think that changing the system is the better idea? Is throwing away your knowledge about DNN the better way? All these projects have their ups and downs, and when the system you will choose has its down in two or three years, what then? Changing again to another one? Or would it be the better option to involve in the community with creative ideas, on a constructive basis and therefore donating something back to a system that brings you an income?

If it is your opinion that the team (whoever that is, I guess you mean DNN Corp.) is responsible for answering your questions here, you are wrong. Everybody is trying to give answers in the best way - if he or she has some. But nobody is obliged to do that, nobody has the time to sit in front of his computer and wait for questions, do some resarch and give an answer. If I have time, I am doing that, but I am not obliged to do that and nobody has the right to complain about not getting an answer or not getting it within a short time.

We have had this discussion (and complains) about the relationship between the DNN Corp. and the community for years. Things have changed in the last years, and I am full of hope and expectations that DNN will be on the upswing again in the next years. Watch Andy Tryba's key speech at DNN-Connect this year in Limerick.

Happy DNNing!
Michael


Michael Tobisch
DNN★MVP
dnn-Connect.org - The most vibrant community around the DNN-platform
 
New Post
6/20/2018 7:49 AM
 

Dear Michael

This is forum and it mean if I like to answer, I will answer. It's clear for everyone also me. I mean, DNN Corp. make this forum and DNN Corp. should track their users to happening the best things because each community users have potential to be Evoq customer. So, they are big company and they can put somebody to moderate forum posts and make reports for manager board of DNN Corp. and follow them to make clients happy and grow their business.

I mean DNN Corp. Business will get benefit not you as a person out of DNN. I mean DNN Corp. You can see nobody from DNN until now didn't send any post about this matter. It's meaning it is not important an old DNN user is happy or not? I got this signal from them. And you are doing perfect job that you are answering me, you make benefit for them.

 

Thank you and I hope DNN take a best way to make DNN to better place. minimum bugs and faster include useful modules.

many companies stopped developing useful ,modules. Why? DNN Corp. should follow them and try to bring back them. for example how many module we have to make Video/Image Gallery by last technology? fast and HTML5 support? nothing! some Gallery like UMG have and it's to old and play videos by flash player! and etc... DNN without new high and high tech modules not have any interest for peoples.

It's just my idea and I think it's really important. only DNN core is developing and have goal and target up to DNN core. It's very nice but no Modules created for this goal and target.

 

I hope they success but in my vision it's very difficult by this way.

 

Thank you micheal for reply.

 
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