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HomeHomeDNN Open Source...DNN Open Source...Module ForumsModule ForumsForumForummy website frequently collapsmy website frequently collaps
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1/10/2018 11:48 AM
 
Hi,
since 3 days, my website goes down frequently (several times a day) and couldn't figure out what is the source of this problem. Can anyone read the below log and see if there is anything might indicate where this failure comes from :   

 

Event code: 3005

Event message: An unhandled exception has occurred.

Event time: 1/8/2018 3:47:15 PM

Event time (UTC): 1/8/2018 12:47:15 PM

Event ID: 3ee59809ff49485498e085af0343cf23

Event sequence: 31

Event occurrence: 30

Event detail code: 0

 

Application information:

    Application domain: /LM/W3SVC/3/ROOT-1-131598891588436033

    Trust level: Full

    Application Virtual Path: /

    Application Path: D:\External\

    Machine name: WEBAPPSVR

 

Process information:

    Process ID: 3392

    Process name: w3wp.exe

    Account name: NT AUTHORITY\NETWORK SERVICE

 

Exception information:

    Exception type: SqlException

    Exception message: Connection Timeout Expired.  The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement.  This could be because the pre-login handshake failed or the server was unable to respond back in time.  The duration spent while attempting to connect to this server was - [Pre-Login] initialization=3; handshake=14994;

   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)

   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)

   at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)

   at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)

   at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)

   at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)

  at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)

   at System.Data.SqlClient.SqlConnection.Open()

   at PetaPoco.Database.OpenSharedConnection()

   at DotNetNuke.Data.PetaPoco.PetaPocoExt.ExecuteReader(Database database, String sql, Object[] args)

   at DotNetNuke.Data.PetaPoco.PetaPocoHelper.ExecuteReader(String connectionString, CommandType type, Int32 timeout, String sql, Object[] args)

   at DotNetNuke.Data.PetaPoco.PetaPocoHelper.ExecuteReader(String connectionString, CommandType type, String sql, Object[] args)

   at DnnSharp.Common.Orm.ActiveTable.Table.GetAllByProperty[T](QuerySession session, String orderBy, Nullable`1 top, IRestriction[] criteria)

 

The wait operation timed out

 

 

 

Request information:

    Request URL: https://www.kkesh.med.sa:443/ar-sa/Patients-and-Visitors/Getting-Here/patients-and-visitors/For-Vistors/patients-and-visitors/For-Vistors/Security-and-Policies

    Request path: /ar-sa/Patients-and-Visitors/Getting-Here/patients-and-visitors/For-Vistors/patients-and-visitors/For-Vistors/Security-and-Policies

    User host address: 157.55.39.30

    User: 

    Is authenticated: False

    Authentication Type: 

    Thread account name: NT AUTHORITY\NETWORK SERVICE

 

Thread information:

    Thread ID: 21

    Thread account name: NT AUTHORITY\NETWORK SERVICE

    Is impersonating: False

    Stack trace:    at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)

   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)

   at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)

   at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)

   at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)

   at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)

   at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)

   at System.Data.SqlClient.SqlConnection.Open()

   at PetaPoco.Database.OpenSharedConnection()

   at DotNetNuke.Data.PetaPoco.PetaPocoExt.ExecuteReader(Database database, String sql, Object[] args)

   at DotNetNuke.Data.PetaPoco.PetaPocoHelper.ExecuteReader(String connectionString, CommandType type, Int32 timeout, String sql, Object[] args)

   at DotNetNuke.Data.PetaPoco.PetaPocoHelper.ExecuteReader(String connectionString, CommandType type, String sql, Object[] args)

   at DnnSharp.Common.Orm.ActiveTable.Table.GetAllByProperty[T](QuerySession session, String orderBy, Nullable`1 top, IRestriction[] criteria)

 

 

 

thank you.

 
New Post
1/10/2018 2:11 PM
 

It seems like your site is having issues connecting to the SQL Database. Have any permissions related to the database changed recently?

 
New Post
1/10/2018 5:09 PM
 
Definitely something related to your database connect. Is that database on a remote server, or the same server as the web server?

Chris Hammond
Former DNN Corp Employee, MVP, Core Team Member, Trustee
Christoc.com Software Solutions DotNetNuke Module Development, Upgrades and consulting.
dnnCHAT.com a chat room for DotNetNuke discussions
 
New Post
1/11/2018 5:35 AM
 
Clinton Patterson wrote:

It seems like your site is having issues connecting to the SQL Database. Have any permissions related to the database changed recently?

it makes sense .. because there was an upgrade for one of the systems that my website connected to via interface. I need to check..

 

thank you a lot :)

 
New Post
1/11/2018 5:38 AM
 
Chris Hammond wrote:
Definitely something related to your database connect. Is that database on a remote server, or the same server as the web server?

Hi Chris,

my website deals with different databases located on remote servers.

thank you.

 
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HomeHomeDNN Open Source...DNN Open Source...Module ForumsModule ForumsForumForummy website frequently collapsmy website frequently collaps


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