Welcome to the DNN Community Forums, your preferred source of online community support for all things related to DNN.
In order to participate you must be a registered DNNizen

HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Unable to Find UsersUnable to Find Users
Previous
 
Next
New Post
10/16/2017 10:13 AM
 
Hi

I am currently having a problem in DNN Evoq version 9.1.
We upgraded from 8 to 9 a few days ago.

Unable to find some users on the DNN persona bar user management window.
Kindly advice tried searching with all items(first name, last name, etc.) I can possibly think of for the user is not being returned.

We tried the following.
1. Recreate the user
    Got a message that the username must be unique
2.Checked the database the User is in the database and active last login date was in table  aspnet_Membership  2016-11-22 10:39:30.707 (last year)
3. Compared some of the user's tables with an account that works and found no differences that looks like it could be causing the problem.

I currently have 3 user accounts that have the same issue.
Kindly advice if there is any other option I can try in order to view these users.

Kind Regards
AJ Schoeman
 

 
New Post
11/13/2017 7:45 PM
 
The deleted flag isn't set on the users in the database is it? Do they exist in the UserRoles table, or the Userportals table?

Chris Hammond
Former DNN Corp Employee, MVP, Core Team Member, Trustee
Christoc.com Software Solutions DotNetNuke Module Development, Upgrades and consulting.
dnnCHAT.com a chat room for DotNetNuke discussions
 
New Post
11/13/2017 11:49 PM
 
User Management in DNN 9 is known for issues, especially with large user bases.
the problem is caused by the new strategy searching user in the DNN search index (based on Lucene files) instead of retrieving it from the database (all user information has to be retrieved from the database afterwards in any case). This new strategy will fail if a) the user records have not been indexed yet or b) there is an issue indexing users.
Note: this behavior might change in DNN 9.2.

My suggestion: delete all files in /app_data/search and re-index your site.

Cheers from Germany,
Sebastian Leupold (Microsoft MVP)

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
New Post
11/14/2017 4:40 AM
 
Hi
Thank you, we solved the problem by
1.Changing index proc to return all users (GetAvailableUsersForIndex)
2.Deleting /app_data/search and running a reindex
3.Change the proc back to origanal.

Kind Regards
AJS
 
New Post
11/14/2017 6:40 PM
 

Glad you got it solved.... I recently ran into this issue and the underlying culprit was the lucene (search) file had been locked. 

The fix was to recycle the app pool so that the lock was released.

 
Previous
 
Next
HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Unable to Find UsersUnable to Find Users


These Forums are dedicated to discussion of DNN Platform and Evoq Solutions.

For the benefit of the community and to protect the integrity of the ecosystem, please observe the following posting guidelines:

  1. No Advertising. This includes promotion of commercial and non-commercial products or services which are not directly related to DNN.
  2. No vendor trolling / poaching. If someone posts about a vendor issue, allow the vendor or other customers to respond. Any post that looks like trolling / poaching will be removed.
  3. Discussion or promotion of DNN Platform product releases under a different brand name are strictly prohibited.
  4. No Flaming or Trolling.
  5. No Profanity, Racism, or Prejudice.
  6. Site Moderators have the final word on approving / removing a thread or post or comment.
  7. English language posting only, please.

Content Layout

Subscribe to DNN Digest

DNN Digest is our monthly email newsletter. It highlights news and content from around the DNN ecosystem, such as new modules and themes, messages from leadership, blog posts and notable tweets. Keep your finger on the pulse of the ecosystem by subscribing.  


Copyright 2017 by DNN Corp Terms of Use Privacy
What is Liquid Content?
Find Out
What is Liquid Content?
Find Out
What is Liquid Content?
Find Out