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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Verified User Registration - The service is unavailable. DNN 8Verified User Registration - The service is unavailable. DNN 8
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11/20/2016 1:28 PM
 

 

Some of the time the link sent in the email works perfectly and the new user account is verified and all permissions follow as expected.

 

However, I continue to get other results - come to a page which is blank except up at the top left the text "The service is unavailable."

 

This is going to be a critical problem, obviously. Is this a known issue? Is there something that can be done to resolve this?

 

Thanks -

 


pmgerholdt
 
New Post
11/21/2016 2:33 AM
 
Michael,

the massage means that the Application Pool in IIS is not running. Therefore, this is (most propably) not a DNN problem. You should find out if there are unexpected shutdowns in your App Pool, and find out the reason for this.

Is this really only happening when someone tries to verify his/her registration?

Happy DNNing!
Michael

Michael Tobisch
DNN★MVP
helferlein.com - Michael Tobisch's Site about DNN, SQL Server, ASP.Net and other related stuff dnn-Connect.org - The most vibrant community around the DNN-platform
 
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11/21/2016 9:01 AM
 

 

It's the only time we noticed it. However, we are in process of uploading and installing modules and testing. Could be the appPool is recycling still or cache got cleared an inopportune moment.

 

I'll distance testing the registration / verification from other actions. Thanks for your response.

pmgerholdt
 
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11/28/2016 2:43 PM
 
Unfortunately, this has continued to be an issue for us. We've had to move to public registration as a result. Is anyone else having this issue with DNN 8?

pmgerholdt
 
New Post
11/29/2016 11:12 AM
 
Michael,

I have not encountered this behaviour yet, but anyway: You could open a ticket at http://support.dnnsoftware.com (please look there if someone has reported this issue already before you open a ticket).

Anyway: I still think it has to do with your IIS (AppPool) configuration - so you should inspect your Windows Event Log and other sources to troubleshoot.

Happy DNNing!
Michael

Michael Tobisch
DNN★MVP
helferlein.com - Michael Tobisch's Site about DNN, SQL Server, ASP.Net and other related stuff dnn-Connect.org - The most vibrant community around the DNN-platform
 
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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Verified User Registration - The service is unavailable. DNN 8Verified User Registration - The service is unavailable. DNN 8


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