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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Can an unstable DNN site constantly shutdown application pool?Can an unstable DNN site constantly shutdown application pool?
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5/20/2016 8:42 AM
 

I had a stable DNN website for 8 months, now last two months application pool is constantly stopped, I switch it back on when I notice the occurrences, but site could be off line for days maybe a week, this costs me customers. Maybe site is somehow gotten unstable and this constantly switches off application pool? Did not change very much only added some photo's and text. Changed the password of control panel and no viruses according to two different virus scanners. What is going on here?

 
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5/20/2016 9:33 AM
 
please check Windows Event log for application errors of iis.
IIS may stopp the app pool, if more than 5 errors occur within 10 minutes by default. you may increase the tolerance but should investigate, what is causing the issue.

Cheers from Germany,
Sebastian Leupold (Microsoft MVP)

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
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5/20/2016 9:43 AM
 

Do you mean Windows Event Log from the server? I have shared web hosting at ARVIXE, no access to the server logs. Or do you mean the DNN error log of the website? Anyways strange that it was stable during the first 8 months!

 
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5/20/2016 9:49 AM
 
you need the event log from windows server. Please contact your hosting provider for assistance.
Usually these errors stop the app pool before they get logged, but you should check the DNN event log for critical errors as well.

Cheers from Germany,
Sebastian Leupold (Microsoft MVP)

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
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5/20/2016 3:33 PM
 

ARVIXE does not answer my tickets about it anymore or say everything is OK (these tickets I only have as email, they are gone from my account on the ARVIXE Ticket website) lately ARVIXE support is going down the drain, for example you cannot chat about technical issues anymore, only by tickets which are not taking real care of:

From: Arvixe Support <[email protected]>
Date: 2016-03-08 14:14 GMT+01:00
Subject: [SUPPORT #RWX-931-87103]: Regularly Application Pool is on "stopped" in Control Panel
To: [email protected]

Hello,

Thank you for contacting Arvixe 
site shall be working fine for now please do check over them and let me know if you have any other issues over this let us know . Due to a sudden influx of tickets, there has been a delay in resolving your issue. We are extremely sorry for the delay. 
Please do let us know if you have any issues on support ,we are available 24x7 . 
Thank you 
Neha Nayak
Jr. Technical Operations Officer
Arvixe Web Hosting | http://www.arvixe.com

 

---------- Forwarded message ----------
From: Arvixe Abuse <[email protected]>
Date: 2016-03-13 4:05 GMT+01:00
Subject: [ABUSE #YNI-111-19603]: Someone of Arvixe employees is constantly stopping my Application Pool
To: [email protected]


Satoconor Sales,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies.

   Ticket ID: YNI-111-19603
   Subject: Someone of Arvixe employees is constantly stopping my Application Pool
   Department: Abuse
   Type: Issue
   Status: Open
   Priority: Normal

You can check the status of or update this ticket online at: https://support.arvixe.com/index.php?/Tickets/Ticket/View/YNI-111-19603

Kind regards,

Arvixe Web Hosting


-- 
Ticket summary:


Satoconor Sales: 

Like someone of Arvixe personnel is teasing me by constantly stopping the Application Pool of one of my websites, must have administrator access to my Control Panel or the server.

Website was a year more offline than online, this cost me business. I filed a complaint at the Police authorities of my country.

What kind of compensation for my business loss are you willing to pay?

My stock of the webshop is roughly $ 500,000 worth.

OK acts-of-god do need to be compensated, but when someone of the Web Hosting Company Arvixe is working against me, I have rights to compensation of the damages.

I told and asked Arvixe Support a lot about this problem, always the said: Oh minor Technical Problems: Issue resolved.

I don't know if this has anything to do with it but some time ago I was angry with Arvixe about another issue and tweeted with Arvixe Support, then all of the sudden came a death threat tweet from unknown twitter account, maybe this is the same person of Arvixe that is teasing me now. 


Latest News: 

1. Thank You For Your Patience 
2. Recent DNS Issues 


Helpdesk: https://support.arvixe.com/index.php?


 
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