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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Failure sending password reset linkFailure sending password reset link
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4/8/2016 12:24 PM
 

DNN 7.4.2

I have a multi-portal install.

SMTP is set correctly and I can send messages from the site to any of the addresses mentioned below using the Newsletter module.

The portals are set for verified registration.

A user registers, gets the verification email, follows the link, gets the welcome email and is able to login to the site.

The user then logs out, clicks the Reset Password link, enters his correct email address and clicks the button.  He does not receive the reset password email, and an error is logged in the event log:

 

checkbox
4/8/2016 12:08:37 PM
Password Sent Failure 
 
My Portal 
Cause If the details entered were correct you should receive a new email s 

Cause:If the details entered were correct, you should receive a new email shortly with a link to reset your password.

IP:xxxxxxxxxxxxxxxx

Server Name: TEST

 

 

Any ideas, and any ideas on how to troubleshoot this problem?




Joe Craig
Patapsco Research Group, Ellicott City, MD
DotNetNuke Development and Services (http://patapscorg.com)
 
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4/10/2016 4:58 PM
 
did you check the email templates in Admin > Languages (call the language editor for Host or site and check records in default file), the reset template might miss required placeholders.

Cheers from Germany,
Sebastian Leupold (Microsoft MVP)

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
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4/28/2016 1:57 PM
 
I've never resolved this correctly.

The portal is set so that it can send email successfully.

If I am logged in as an administrator, I can send a password reset link using the button on the User Accounts page.

If a user clicks from the Login page, I get an error, and the only thing logged in the Event Log is "Password Sent Failure" with absolutely no helpful information. But, it looks like this happens before an attempt to send email, as I don't see anything the SMTP server's log.

I don't see anything helpful in the resx file for SendPassword or PasswordReset.

I don't see any problems in the email templates in the Global resources file.

Web.config is enablePasswordRetrieval="false" enablePasswordReset="true"

Where might I look for more information?



Joe Craig
Patapsco Research Group, Ellicott City, MD
DotNetNuke Development and Services (http://patapscorg.com)
 
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4/28/2016 2:12 PM
 
Pls, check if requiresUniqueEmail="true"

www.server-essentials.com is a community for IT Consultants and Business Owners who, themselves, take care of the IT infrastructure and Employees who do that little extra in the company to keep things running. Our forum is for discussing all things ‘IT’ and more. Our documentation is top notch and written by and for the community. Join now at https://www.server-essentials.com/secure-registration
 
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4/28/2016 2:23 PM
 
Mariette,


THANK YOU, THANK YOU, THANK YOU!

(That was the problem ...)



Joe Craig
Patapsco Research Group, Ellicott City, MD
DotNetNuke Development and Services (http://patapscorg.com)
 
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