Welcome to the DNN Community Forums, your preferred source of online community support for all things related to DNN.
In order to participate you must be a registered DNNizen

HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Some notification emails not sendingSome notification emails not sending
Previous
 
Next
New Post
3/12/2016 12:37 PM
 

Hello,

I hope someone can help.

I have a DNN site running 7.3.4

SMTP is set up using a mail relay provided by Powerdnn

Most email notifications are sent from the site no problem - for example password reminder links, role changes etc.

However if a user is added by an administrator no welcome email is sent to the new user. Powerdnn are saying this is because this email is filtered by the spam filter and won't be sent. 

Does anyone know  of a SMTP service that will send these emails ?  Really need this feature to work !

Thank you :)

 
New Post
3/13/2016 6:52 AM
 
if is is caused by a spam filter, the filter would be applied to the inbox of the receiving user, i.e. a different smtp server would not make a difference.
You may modify the welcome text (in Admin > Languages) to prevent the message from being mixed up with "welcome to this casino" and similar spam mails.

Cheers from Germany,
Sebastian Leupold (Microsoft MVP)

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
New Post
3/14/2016 5:14 AM
 

Hello Sebastien

Thank you for your reply - yes I thought the same as you, but the question and answer received from Powerdnn was as follows:

QUESTION: Hi, I am having problems with the site emails on www.ireland.ictennis.net. It seems that when a new user is added they are not receiving the welcome email from the system. Other messages such as role change and password reminder links work ok. I am using your mail relay service. Do you have any ideas why these particular emails are not getting sent ? Thank you

ANSWER: This is by design, due to the Spam Registration issue that plagued earlier versions of DNN. There are two options to circumvent the spam filter, the first is to use a third party mail relay for your site. We have a knowledge base article on how to perform this step here: https://support.managed.com/kb/a320/configuring-dotnetnuke-to-send-email.aspx

The other step would be customize the message. You can do this on Admin > Languages and edit the "EMAIL_USER_REGISTRATION_PUBLIC_BODY" entry after clicking on the edit button for System Resource. The filter is looking for the phrase "We are pleased to advise that you have been added as a Registered User to". Changing that will aide in getting past the filter.

I have now changed to an alternative SMTP provider and all the system emails are being sent without any problems. 

The fundamental problem with this is that I was completely unaware that the emails were not being sent (i.e. no bounce backs etc) until my client noticed. Also only some system emails were not being sent.

I hope this helps others find a solution

Thanks again :)

 
New Post
3/14/2016 7:34 AM
 
hm, modifying the registration text would have been the easier option to work around the PowerDNN limitations, IMO.

Cheers from Germany,
Sebastian Leupold (Microsoft MVP)

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
Previous
 
Next
HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Some notification emails not sendingSome notification emails not sending


These Forums are dedicated to discussion of DNN Platform and Evoq Solutions.

For the benefit of the community and to protect the integrity of the ecosystem, please observe the following posting guidelines:

  1. No Advertising. This includes promotion of commercial and non-commercial products or services which are not directly related to DNN.
  2. No vendor trolling / poaching. If someone posts about a vendor issue, allow the vendor or other customers to respond. Any post that looks like trolling / poaching will be removed.
  3. Discussion or promotion of DNN Platform product releases under a different brand name are strictly prohibited.
  4. No Flaming or Trolling.
  5. No Profanity, Racism, or Prejudice.
  6. Site Moderators have the final word on approving / removing a thread or post or comment.
  7. English language posting only, please.

Content Layout

Subscribe to DNN Digest

DNN Digest is our monthly email newsletter. It highlights news and content from around the DNN ecosystem, such as new modules and themes, messages from leadership, blog posts and notable tweets. Keep your finger on the pulse of the ecosystem by subscribing.  


Copyright 2017 by DNN Corp Terms of Use Privacy
What is Liquid Content?
Find Out
What is Liquid Content?
Find Out
What is Liquid Content?
Find Out