At least a few times a week I get emails from users who can't get the self-service password reset working on DNN.
When I log in as administrator, and go to their user account, and click the "send password reset email" button it works. Every time.
I look in my event log tonight, and there are ten recent "Password Sent Success" events, they seem to come in pairs, one with an email address, the other without. All of them were kicked off by me.
Also in the event log are ten "Password Sent Failure" events. A couple of them say things like:
Cause:The Passwords do not match
Which makes sense to me. However most of them say:
Cause:If the details entered were correct, you should receive a new email shortly with a link to reset your password.
So they are saying that the email was not sent because... nothing... they should have been sent.
I have tried it with a test user. I click the "Reset Password" button, enter my test user email address (it's the only thing on the form) and I get an error in the event log as above, and no email arrives.
Why can the users not use self-service any more? Any help diagnosing this would be appreciated.
We recently switched to using email addresses instead of usernames. I can't think of anything else related. We are using the most recent version of DNN (7.4.2)