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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Cannot send async emailsCannot send async emails
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11/24/2015 9:54 AM
 

Hello,

I have two installations, test environment and production environment, both with 7.04.02. In production environemnt, I cannot send email with async mode (in newsletter module), while in test environment I have no issues. Sync mode works in both cases. 

The error I got is this:

Message:Mailbox unavailable. The server response was: 5.1.1 : Recipient address rejected: User unknown in local recipient table

StackTrace:

   at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception)
   at System.Net.Mail.SmtpClient.Send(MailMessage message)
   at DotNetNuke.Services.Mail.Mail.SendMailInternal(MailMessage mailMessage, String subject, String body, MailPriority priority, MailFormat bodyFormat, Encoding bodyEncoding, IEnumerable`1 attachments, String smtpServer, String smtpAuthentication, String smtpUsername, String smtpPassword, Boolean smtpEnableSSL)

 

Do you have a solution? Is it a known issue? The server smtp used is different, but I cannot believe that it is the cause of my issue....

Thanks

eclipse79

 

 

 
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11/24/2015 10:10 AM
 
check smtp server account settings in Host Settings.

Cheers from Germany,
Sebastian Leupold (Microsoft MVP)

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
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11/24/2015 11:02 AM
 
Sebastian Leupold wrote:
check smtp server account settings in Host Settings.

Well, they are correct. In fact if I test the smtp settings in host page, the email is sent successfully... and the newsletter is sent, using sync mode. Only async mode does not work... The settings used in both modes should be the same... isn't it?

 
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11/24/2015 4:48 PM
 
hm, sounds like an issue in the module or SMTP method. Please log at http://support.dnnsoftware.com

Cheers from Germany,
Sebastian Leupold (Microsoft MVP)

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
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