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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Sending Bulk mail via Admin NewsLetters ModuleSending Bulk mail via Admin NewsLetters Module
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10/20/2015 4:25 PM
 

My site SMTP email seems to work fine...  When I "Test SMTP Settings" - email is sent and I receive the notification in my email client.  THe mail server seems to be working.  I also tested the forum and other modules that use email and it works.

However I needed to send an email to my membership via "roles" - so I thought I'd try the Newsletters module... for a test I sent a message using "Additional Emails"... the module reports:

Bulk mail sent (asynchronous mode). Please check confirmation email for result.

The notification email says "There is a problem with the configuration of your SMTP Server. Mail was not sent."  - and I did not receive the email from the Newsletters module.

I went to Host Settings > Logs and here is an example item:

2015-10-20 11:35:45,939 [dodder][Thread:19][ERROR] DotNetNuke.Services.Exceptions.Exceptions - System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: SMTP authentication is required.

   at System.Net.Mail.RecipientCommand.CheckResponse(SmtpStatusCode statusCode, String response)

   at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception)

   at System.Net.Mail.SmtpClient.Send(MailMessage message)

   at DotNetNuke.Services.Mail.Mail.SendMailInternal(MailMessage mailMessage, String subject, String body, MailPriority priority, MailFormat bodyFormat, Encoding bodyEncoding, IEnumerable`1 attachments, String smtpServer, String smtpAuthentication, String smtpUsername, String smtpPassword, Boolean smtpEnableSSL)

2015-10-20 12:03:04,720 [dodder][Thread:25][ERROR] DotNetNuke.Services.Exceptions.Exceptions - System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: SMTP authentication is required.

   at System.Net.Mail.RecipientCommand.CheckResponse(SmtpStatusCode statusCode, String response)

   at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception)

   at System.Net.Mail.SmtpClient.Send(MailMessage message)

 

   at DotNetNuke.Services.Mail.Mail.SendMailInternal(MailMessage mailMessage, String subject, String body, MailPriority priority, MailFormat bodyFormat, Encoding bodyEncoding, IEnumerable`1 attachments, String smtpServer, String smtpAuthentication, String smtpUsername, String smtpPassword, Boolean smtpEnableSSL)

My host email account is [email protected] - its the superuser address - which is what I'm using when trying to get this to work - and it is in the host settings as well.

Ideas?


Rob Poretti - Poretti Productions
 
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10/20/2015 4:34 PM
 

Your situation is the other way around than mine. See http://www.dnnsoftware.com/forums/for...

 Complete mess with SMTP server in DNN.


English-Polish translations, one-to-one English/Polish tutoring, Windows server management, website development - HTML/JS/CSS/Razor
 
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10/20/2015 10:00 PM
 
working site email is less usual than working host smtp.
However, for DNN 7.4.2, there is a change, using now host email address from Host Settings as Sender.
Which DNN version are you using?

Cheers from Germany,
Sebastian Leupold (Microsoft MVP)

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
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10/21/2015 9:32 AM
 

Good day Sebastian,

I'm using 07.01.00 (2676).  (I've not updated because I'm using the old forum module and I understood that it was only tested with that version.  I understand this site still uses that module.. but you guys have a group of DNN experts to deal with any issues!  LOL!  I don't.)

If this is (was) a bug, I'm hoping the "fix" is in a specific component that can be manually changed... 

I'd prefer that that this a configuration issue... maybe with the SMTP server... but I need to know what has to be done so I can go to the Arvixe support guys and ask them to make changes.... I don't have access to this.

Thanks for your stead-fast support Sebeastian...

 


Rob Poretti - Poretti Productions
 
New Post
10/21/2015 10:06 AM
 
I remember a couple of issues with site specific SMTP accounts, which was introduced in 7.x, but if I understand correctly, you are using host SMTP configuration.
It looks like Newsletter does not properly call SendMail to use secure connection, I haven't had a look at the code for quite some while, it might be a bug, not passing the "secure" bit properly. Unfortunately, the only solutions are a core fix or using a 3rd party module/service, sorry.

Cheers from Germany,
Sebastian Leupold (Microsoft MVP)

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
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