Welcome to the DNN Community Forums, your preferred source of online community support for all things related to DNN.
In order to participate you must be a registered DNNizen

HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...'Send Reset Link' does not send email when 'Use Email Address as Username' enabled'Send Reset Link' does not send email when 'Use Email Address as Username' enabled
Previous
 
Next
New Post
10/12/2015 12:28 PM
 

I am hoping somebody may have some insight, or at least can confirm my findings, as to a problem with the 'Send Reset Link' when using the 'Use Email Address as Username' option.  Overall, everything works fine until 'Use Email Address as Username' is checked at which time the 'Send Reset Link' function stops sending reset emails and logs an email failure in the event log.  Resetting the 'Use Email Address as Username' as unchecked will allow the email function to start working again.  I have tested this on two separate systems (2008R2-IIS-7.5, and Windows 7 Workstation) with the same results.

I am able to reproduce the problem when setting up a new instance of 7.4.2 (though the problem exists in prior versions).  All defaults are left alone unless specifically mentioned.  Administration and testing were done using 2 separate browsers (Chrome and IE).  Steps 1 to 9 detail the setup and testing to make sure things are working.  Steps 10 to 15 detail enabling of the'Use Email Address as Username' and failure in the testing.  Steps 16 & 17 confirmed it works again once 'Use Email Address as Username' is disabled.

  1. Host password created and confirmed.
  2. Set valid host email.
  3. Database setup.
  4. Setup and test SMTP.
  5. Using a 2nd browser, confirmed Send Reset Link is working for the host account.
  6. Using a 2nd browser, registered a new user and received both the host’s new user notification and the user’s account pending approval email.
  7. Using a 2nd browser, Send Reset Link resulted with a reminder email that the account is still pending approval.
  8. Approved user and received the approval email.
  9. Using a 2nd browser, Send Reset Link resulted with the reminder email being sent.
  10. Checked 'Use Email Address as Username’
  11. Using a 2nd browser, tried Send Reset Link with both the user name and email address but no email was sent.
  12. Using a 2nd browser, registered a new user (user2) and received both the host’s new user notification and the user’s account pending approval email.
  13. Using a 2nd browser, Send Reset Link for user2 with the email address but no email was sent.  Event log shows “Password Sent Failure - Cause: If the details entered were correct, you should receive a new email shortly with a link to reset your password.”
  14. Approved user2 and received the approval email.
  15. Using a 2nd browser, Send Reset Link for user2 with the email address but no email was sent.
  16. Unchecked 'Use Email Address as Username’
  17. Using a 2nd browser, Send Reset Link for user2 using the email address works.

Expected result: ‘Send Reset Link’ should send email with link when 'Use Email Address as Username’ is checked or unchecked.

Actual result: ‘Send Reset Link’ only sends email link when 'Use Email Address as Username’ is unchecked.

 

 

 

 
New Post
10/12/2015 6:52 PM
 
I wouldn't use this option, it hasn't been fully tested or used by a larger share of the user base.

Cheers from Germany,
Sebastian Leupold (Microsoft MVP)

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
Previous
 
Next
HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...'Send Reset Link' does not send email when 'Use Email Address as Username' enabled'Send Reset Link' does not send email when 'Use Email Address as Username' enabled


These Forums are dedicated to discussion of DNN Platform and Evoq Solutions.

For the benefit of the community and to protect the integrity of the ecosystem, please observe the following posting guidelines:

  1. No Advertising. This includes promotion of commercial and non-commercial products or services which are not directly related to DNN.
  2. No vendor trolling / poaching. If someone posts about a vendor issue, allow the vendor or other customers to respond. Any post that looks like trolling / poaching will be removed.
  3. Discussion or promotion of DNN Platform product releases under a different brand name are strictly prohibited.
  4. No Flaming or Trolling.
  5. No Profanity, Racism, or Prejudice.
  6. Site Moderators have the final word on approving / removing a thread or post or comment.
  7. English language posting only, please.

Content Layout

Subscribe to DNN Digest

Subscribe to DNN Digest

DNN Digest is our monthly email newsletter. It highlights news and content from around the DNN ecosystem, such as new modules and themes, messages from leadership, blog posts and notable tweets. Keep your finger on the pulse of the ecosystem by subscribing.  


Copyright 2017 by DNN Corp Terms of Use Privacy
What is Liquid Content?
Find Out
What is Liquid Content?
Find Out
What is Liquid Content?
Find Out