Learn More





Welcome to the DNN Community Forums, your preferred source of online community support for all things related to DNN.
In order to participate you must be a registered DNNizen

HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Can no longer access host accountCan no longer access host account
New Post
7/1/2014 12:32 PM

Hi everyone,

I have a client that has been running on DNN for years and we decided that he needed to upgrade to DNN 7.x which required rebuilding the site from scratch. We used a variation of their primary domain name to build the new site. I finished the new site this morning. I added the correct alias in DNN to handle both domain names. I canceled the older hosting space and reassigned the primary domain to the new site space. The site is now showing up with the new domain as expected. BTW - I have done this plenty of times with other DNN sites without problem.

The issue is: I can login just fine with the admin account, but the host account (user: host) is not working. I'm being prompted that the user name / password is incorrect. I know this is the correct password for account because I have used it dozens of times during the site development. I even used the "retrieve password" to have DNN send the password, but nothing ever showed up.

Is there any method to recover host access to the site? Would having direct edit access to the SQL db help?

Thanks for any advice offered.


New Post
7/1/2014 5:50 PM
you may update users set isSuperuser = 1 where username Like 'myAdmin'
use your admin name for myAdmin and restart IIS app pool

Cheers from Germany,
Sebastian Leupold (Microsoft MVP)

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group   European Network of DotNetNuke Professionals

Speed up your DNN Websites with TurboDNN
New Post
7/1/2014 6:14 PM
Thanks Sebastian. I had planned on trying that, but the hosting company (Godaddy) no longer has the on-line tools to modify the SQL db -- I can only view it. I've started another thread asking about SQL db editing options / suggestions. It's frustrating to only need to edit a single entry to get things going again and I can't do it...

Thanks again!

HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Can no longer access host accountCan no longer access host account

These Forums are dedicated to discussion of DNN Platform and Evoq Solutions.

For the benefit of the community and to protect the integrity of the ecosystem, please observe the following posting guidelines:

  1. No Advertising. This includes promotion of commercial and non-commercial products or services which are not directly related to DNN.
  2. No vendor trolling / poaching. If someone posts about a vendor issue, allow the vendor or other customers to respond. Any post that looks like trolling / poaching will be removed.
  3. Discussion or promotion of DNN Platform product releases under a different brand name are strictly prohibited.
  4. No Flaming or Trolling.
  5. No Profanity, Racism, or Prejudice.
  6. Site Moderators have the final word on approving / removing a thread or post or comment.
  7. English language posting only, please.
Try Evoq
For Free
Start Free Trial
a Demo
See Evoq Live
Need More Information?