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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Password Reset Issues after UpgradePassword Reset Issues after Upgrade
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6/4/2014 2:27 PM
 

We recently upgrade our DNN site from 6.2.8 to 7.2.2.

When we try to do a password reset for any of our users we get the following error:

"There was an error setting the password. The password has not been changed."

That is just about the only thing in the EventLog

Previously the site used the PasswordQuestion and PasswordAnswer feature, which seems to be obsolete now.  

However when we do a password reset we are challenged with the Password Question and Answer.  Once we fill that out we get an email with the reset-token but then we get the message that the password wasn't reset.

I have tried turning off the PasswordQuestion feature in the web.config but even if I set it to false we are still challenged with the password question and answer.

I have turned off the password history as I saw that might be the issue but the problem remains.

The passwords we are trying meet the complexity criteria.

The web.config settings are currently:

    <add name="AspNetSqlMembershipProvider" type="System.Web.Security.SqlMembershipProvider" connectionStringName="SiteSqlServer" enablePasswordRetrieval="true" enablePasswordReset="true" requiresQuestionAndAnswer="false" minRequiredPasswordLength="1" minRequiredNonalphanumericCharacters="1" requiresUniqueEmail="false" passwordFormat="Encrypted" applicationName="DotNetNuke" description="Stores and retrieves membership data from the local Microsoft SQL Server database" passwordStrengthRegularExpression="^.*(?=.{14,})(?=.*[a-z])(?=.*[A-Z])(?=.*[\W])(?=.*[\d]).*$" />

Anyone have any ideas?

Thanks,
Stuart

 


Hilbert Solutions, LLC
Owner, Hilbert Solutions, LLC
http://www.HilbertSolutions.com
A DNN Service Provider
From Module Development to DNN Upgrades, your one stop DNN Shop
 
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6/4/2014 7:51 PM
 
a lot of the MS memberrole settings only apply at creation of the user - they are often also user level settings so changing a setting in web.config does not apply to all users (e.g. I can change from encryption to hashed and that only applies to each new user as it is stored as the passwordformat field in the aspnet_membership table). I'm on holiday at the minute so don't have time to look into this but I suspect the logic checks to see if there is a question in the aspnet_membership table and if so verify the answer, so perhaps clearing the question/answer field will resolve this. Nonetheless it is an issue, please log it to support.dnnsoftware.com for us to investigate further

Buy the new Professional DNN7: Open Source .NET CMS Platform book Amazon US
 
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6/4/2014 8:05 PM
 

I cleared out the question and answer in the aspnet_membership table for one user and they were still being presented with the question when I went to reset the password, which didn't make any sense to me as I thought that is where it came from.

I hate to interrupt your holiday, so no need to reply, but it sounds like this isn't working as intended so I am going to have to dig into it and figure out where all the issues are.

Stuart


Hilbert Solutions, LLC
Owner, Hilbert Solutions, LLC
http://www.HilbertSolutions.com
A DNN Service Provider
From Module Development to DNN Upgrades, your one stop DNN Shop
 
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