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HomeHomeUsing DNN Platf...Using DNN Platf...Skins, Themes, ...Skins, Themes, ...Error updating a skinError updating a skin
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5/27/2014 6:24 PM
 

DNN 6.02.03 running on Windows 2008 R2

I have a skin that I need to update. When I try to load it, I get error messages. The skin has no manifest. I did try to load the skin and container together, but it failed. So I'm trying to load the skin and container separately.  The screen prompts for:

  • skin
  • container
  • neither skin nor container.

The system does ask me if I want to repair the skin, and I select yes. This is the error message:

See below for the results of the package installation

Error loading files from temporary folder - see below

StartJob Starting Installation

Info Starting Installation - Blue Santa Ana

Failure Package Installation aborted - Blue Santa Ana

Failure Package Installation aborted

Info Installation Failed - Blue Santa Ana

Info Starting Installation - Blue Santa Ana

Failure Package Installation aborted - Blue Santa Ana

Failure Package Installation aborted

Info Installation Failed - Blue Santa Ana

Info Deleted temporary install folder

EndJob Installation Failed

 

The Error in the Event Log:

AssemblyVersion: 6.2.3

PortalID: 0

PortalName: Santa Ana Extranet Test

UserID: 1

UserName: host

ActiveTabID: 16

ActiveTabName: Host Settings

RawURL: /Host/HostSettings/tabid/16/ctl/Install/rtab/16/portalid/0/Default.aspx?popUp=true

AbsoluteURL: /Default.aspx

AbsoluteURLReferrer: http://192.168.5.52/Host/HostSettings/tabid/16/ctl/Install/rtab/16/portalid/0/Default.aspx?popUp=true

UserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.114 Safari/537.36

DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider

ExceptionGUID: bdd4efeb-5ea6-4303-b6cb-b4b63622cd7c

InnerException: File load failed, aborting

FileName:

FileLineNumber: 0

FileColumnNumber: 0

Method:

StackTrace:

Message: System.Exception: File load failed, aborting

Source:

Server Name: Skinny

Any help would be appreciated. Thanks.

 

 
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5/28/2014 1:29 AM
 
Did you check if ASP.NET has write rights? It could be that this is due to write/read issues to the temp folder.
 
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5/28/2014 1:30 AM
 
Or an error in the manifest file (*.dnn) in the package.
 
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5/28/2014 4:31 PM
 

Thanks Timo, I don't think that is it. The server is a test server and we had various versions of the skin out there. Even after I removed all the skins from all the pages (only a hand full of them), I could not delete them. The X icon to delete them wasn't present on the Extensions page.

Then I deleted them from the database. I think it was three tables I had to delete them from.  Then my new skin package uploaded fine and acted appropriately. So, I thought why not try uploading again as a test. So I did and the system asked me if I wanted to repair, and  I said yes.

Boom. same exact errors I got when I was originally trying update. Well we can limp along for now, but I sure wish I knew what the underlying problem was. Thanks for your help.

 
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