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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...User Registration verification email not being deliveredUser Registration verification email not being delivered
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1/14/2014 6:40 PM
 

I have set up a DNN 7.12 website on our server for one of our customers. The function of the website is dependent on user registration, with a few additional fields from the standard list that I set as required, in order to capture lead information.

I previously had this set to Public registration mode, but our client asked me to require email validation, as they were getting a lot of fake addresses. I changed it to "Verified" instead, and observed that it showed the appropriate message and denied access to the correct pages until the account is verified. However, I never received the promised verification messages in my test email inboxes.

I have configured the SMTP Server settings in DNN per our hosting accounts instructions, and I do receive all the admin notifications correctly whenever someone registers. So it is sending email in general.

My portal Administrator account is configured with a valid email address. And I don't see any error messages in the Event list.

Any other suggestions of things to check?

Thanks! David

 
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1/14/2014 7:10 PM
 
it may be an error -there is a similar one logged @ https://dnntracker.atlassian.net/brow... - I'd suggest adding your comments to that or raising your own issue so the QA team can verify it and (if needed) dev can then fix

Buy the new Professional DNN7: Open Source .NET CMS Platform book Amazon US
 
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7/1/2014 12:52 AM
 
I seem to have the same issue:
The Email normally sent to registering user containing the verification code link is not being sent.
I (the admin) do receive notification of new registrations. These users do receive other emails (such as when I add them to roles, they receive the notification). So there is no email address or smtp problem.
Issues occurs after upgrade to DNN7.3 (and 7.3.1) or earlier. Several months ago, I switched from Public to Verified user registration.

The issue may be related to the 2nd line below because I have external custom code that now fails on that line (that worked before).

TokenReplace tr = new TokenReplace(Scope.SystemMessages, "en-US", currentPortal, ui);
tr.AccessingUser = new UserController().GetUser(currentPortal.PortalId, currentPortal.AdministratorId);
string verificationCode = tr.ReplaceEnvironmentTokens("[User:VerificationCode]");

See http://www.dnnsoftware.com/answers/ci... for details

I thought the issue may be caused a bad admin account (which is required for AccessingUser), so I recreated the admin account. But it did not resolve it.

Possibly related links:
https://dnntracker.atlassian.net/brow... No verification email with verification link is sent out when setting User Registration as Verified
https://dnntracker.atlassian.net/brow... Users are not receiving emails - SSL + Trusted Certificate
 
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7/1/2014 3:26 PM
 
My issue is resolved:  my DNN hoster (PowerDNN) was blocking all verification emails going through their email relay.  They did this so stop massive bot registration fraud.  I switched to using my local SMTP; which solved my issue -- verification emails are now getting through.
 
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7/2/2014 5:51 AM
 
thanks for the update.

Buy the new Professional DNN7: Open Source .NET CMS Platform book Amazon US
 
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