Welcome to the DNN Community Forums, your preferred source of online community support for all things related to DNN.
In order to participate you must be a registered DNNizen

HomeHomeUsing DNN Platf...Using DNN Platf...Skins, Themes, ...Skins, Themes, ...Module content has vanishedModule content has vanished
Previous
 
Next
New Post
8/12/2013 7:47 PM
 

I support a DNN 5.6.3 site, www.oaklandsymphonychorus.org.  Recently I had to install a new SSL certificate for it; we have a set of pages for site members that require login.  When testing the new cert (which works), I noticed that the modules on the "members only" page - the landing page for member login - display no content.  We have a "welcome module" (text/HTML), an Announcements module, a Links module, and a "chorus photos" module (Gallery module).  All these displayed content the last time I logged in (before my vacation).  It's now gone.

Not only do they not display the content, the Edit Content option is missing from the module menu tab.  The module settings all look as they should.   I am in Edit mode, I am not in View mode; I checked that right away.  What could be causing this and what can I do??


hedera
**********
Nature bats last.
 
New Post
8/12/2013 9:35 PM
 
very odd - I would recommend you check the eventviewer to see if anything useful is logged as module load exceptions are not shown to non-logged in users (as this information could be useful to potential hackers) . On a related tangemt (and with my security hat on) I'd recommend you upgrade to a more recent version

Buy the new Professional DNN7: Open Source .NET CMS Platform book Amazon US
 
New Post
8/12/2013 11:36 PM
 

I think I have yet another problem with my hosting provider.  I'm seeing General Exception errors that say:

InnerException: Access to the path 'C:\inetpub\vhosts\oaklandsymphonychorus.org\httpdocs\Portals\0\Cache\Pages\34_ACABA51644A302FBB325E30E7931BAF8.data.resources' is denied.

There were similar messages relating to the Gallery module.  I seem to get different errors depending whether I log in as my own ID (a mere administrator) or as superuser; but I'm getting "access is denied" errors both ways.

You're quite right about the upgrade, of course, but I'm a volunteer and I can't always get to things when I want; a DNN upgrade is a major project.  I'm also being told that the entire website may be rebuilt into a larger web site for our parent organization (and not in DNN, because nobody wants to learn it; they're talking Joomla).  So I'm holding off upgrading until I find out what's going on.


hedera
**********
Nature bats last.
 
New Post
8/13/2013 6:37 PM
 
that type of error typically occurs because of invalid windows permissions - cached content is controlled by creating cache files to allow for cache to be expired/refreshed. These small files are created in the cache folder(s) under each portal, and this type of error occurs when the website user (i.e. the user tied to the application pool such as networkuser) only has read/write permissions and not delete (so cannot delete the cache files entries, meaning cache can fail and load old or even no content). Please check that you have applied read, write and modify permissions to the portals folder and set it to propagate to all subfolders and that should resolve this

Buy the new Professional DNN7: Open Source .NET CMS Platform book Amazon US
 
New Post
8/13/2013 11:13 PM
 
And you're quite right, that's what it was. I opened a ticket with them, showing the error message, and they fixed the problem within an hour. Thanks for your guidance; I should have known to look there but I'm fighting a nasty cold...

hedera
**********
Nature bats last.
 
Previous
 
Next
HomeHomeUsing DNN Platf...Using DNN Platf...Skins, Themes, ...Skins, Themes, ...Module content has vanishedModule content has vanished


These Forums are dedicated to discussion of DNN Platform and Evoq Solutions.

For the benefit of the community and to protect the integrity of the ecosystem, please observe the following posting guidelines:

  1. No Advertising. This includes promotion of commercial and non-commercial products or services which are not directly related to DNN.
  2. No vendor trolling / poaching. If someone posts about a vendor issue, allow the vendor or other customers to respond. Any post that looks like trolling / poaching will be removed.
  3. Discussion or promotion of DNN Platform product releases under a different brand name are strictly prohibited.
  4. No Flaming or Trolling.
  5. No Profanity, Racism, or Prejudice.
  6. Site Moderators have the final word on approving / removing a thread or post or comment.
  7. English language posting only, please.

Content Layout

Subscribe to DNN Digest

DNN Digest is our monthly email newsletter. It highlights news and content from around the DNN ecosystem, such as new modules and themes, messages from leadership, blog posts and notable tweets. Keep your finger on the pulse of the ecosystem by subscribing.  


Copyright 2017 by DNN Corp Terms of Use Privacy
What is Liquid Content?
Find Out
What is Liquid Content?
Find Out
What is Liquid Content?
Find Out