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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...retrieve password email not workingretrieve password email not working
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4/15/2013 10:08 AM
 

Hi,Running a fresh DNN7 site & have configured smtp settings on the host. SMTP test works fine. Site als has ecommerce module which send out email confirmation of orders with no issues. Problem is when user (non admin) clicks on retrieve password no email come through.

A check of the logs shows error

InnerException: Mailbox unavailable. The server response was: 5.7.1 Client does not have permissions to send as this sender
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Net.Mail.MailCommand.CheckResponse
StackTrace:
Message: System.Net.Mail.SmtpException: Mailbox unavailable. The server response was: 5.7.1 Client does not have permissions to send as this sender at System.Net.Mail.MailCommand.CheckResponse(SmtpStatusCode statusCode, String response) at System.Net.Mail.MailCommand.Send(SmtpConnection conn, Byte[] command, String from) at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, SmtpFailedRecipientException& exception) at System.Net.Mail.SmtpClient.Send(MailMessage message) at DotNetNuke.Services.Mail.Mail.SendEmail(String fromAddress, String senderAddress, String toAddress, String subject, String body) at DotNetNuke.Services.Messaging.Scheduler.MessagingScheduler.SendMessage(Message objMessage) at DotNetNuke.Services.Messaging.Scheduler.MessagingScheduler.DoWork()

Any help we'll be really appreciate it. Is there some area in the admin that i need to add the email address? Ive also tried removing settings in Advanced Configuration Settings but that had no effect.

Thanks!

 
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4/15/2013 10:47 AM
 
Take a look at this similar thread to see if it helps:

http://www.dotnetnuke.com/Resources/Forums/forumid/-1/postid/370413/scope/posts.aspx

Mark
 
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4/18/2013 4:05 AM
 
Thanks for your response Mark,

I did remove settings from Admin but that ad no effect. There are emails going out but just not retrieve password
 
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4/18/2013 5:26 AM
 

It's possible that the retrieve password email goes out from the host account and not the admin account. It seems like the basic problem isn't DNN but rather your SMTP server. So, I'd figure out what account it's sending through and then go from there.

Mike

 
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4/20/2013 5:38 AM
 
Thanks for all reposnses, although off track.

Issue was that site Administrators account (not host) did not have same email address as the smtp account.

Changed this & works like a charm!
 
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