Troubleshooting: Profile Image Not Shown

  • Platform
  • Evoq Content
  • Evoq Engage


The user’s profile image is not shown.

Possible Cause

The default URL regular expression is missing.


  1. Log into the affected site with a superuser/host account.
  2. Go to Persona Bar > Settings > SEO.
  3. Go to the URL Management tab, and then the Expressions subtab.
  4. In Do Not Rewrite URL Regular Expression, enter /DesktopModules/|/Providers/|/LinkClick\.aspx|/profilepic\.ashx|/DnnImageHandler\.ashx|/__browserLink/.
  5. Clear the server cache.