Crowdsource Customer Support
Watch customer support call volume drop dramatically as members exchange information and generate a valuable knowledge base. New users can search the existing knowledge base to find the answers they need.
Keep Information Accurate
Members judge the accuracy of answers, add clarification, and correct errors. In addition, they'll update Answers as things change, ensuring that the most current and accurate information is provided.
How to Use
How to Access
Answers is a built-in Evoq module that can be added to any page. As a Content Manager or Host user, select Add Module, then select Answers.
Access the Answers dashboard from the persona bar for an at-a-glance view of key items that require your attention. In addition, view trending tags and popular content within the Answers area.