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Answers

Evoq Answers

Provide answers to users' most pressing questions.

Whatever your audience – customers, employees, partners – they all share a common desire: to get the right answers quickly from people they trust.

Our Answers feature helps visitors get the answers they need. Knowledge is discovered and shared naturally as the byproduct of social interaction.



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Benefits

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Crowdsource Customer Support

Watch customer support call volume drop dramatically as members exchange information and generate a valuable knowledge base. New users can search the existing knowledge base to find the answers they need.

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Keep Information Accurate

Members judge the accuracy of answers, add clarification, and correct errors. In addition, they'll update Answers as things change, ensuring that the most current and accurate information is provided.


How to Use

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How to Access

Answers is a built-in Evoq module that can be added to any page. As a Content Manager or Host user, select Add Module, then select Answers.

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Answers Dashboard

Access the Answers dashboard from the persona bar for an at-a-glance view of key items that require your attention. In addition, view trending tags and popular content within the Answers area.


Enable users to support one another.

Evoq helps users find answers to their most pressing questions. Community managers get a convenient dashboard to keep tabs on the activity. 


Evoq Answers: detail view         Evoq Answers: dashboard



Related Features


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Gamification

Increase user engagement using Evoq's gamification engine.


influence score

Influence Score

Understand the quantitative influence for each member of the community.


privileges

Privileges

Evoq provides 25+ built-in privileges, which must be unlocked via reputation points.

 

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